Home Federal Bank

Customer Service

Customer Service

Home Federal Bank is here to help you with any questions you may have about any of your accounts and our services. Our full-time Customer Service Center has over 30 years combined banking experience. The Customer Service Center team consists of Home Federal Bank employees. They are folks you know and trust, that work and live in your community. Our Service Center employees ensure your call is answered by a friendly, knowledgeable representative and not a machine. Home Federal Bank's Customer Service Center has extended hours to help keep us Always Within Reach©.

While our Customer Service Center can help you with any of your banking needs, we also offer many services online. You can change your address, begin the steps to switch to Home Federal Bank, order checks, or login to our Home Banker online banking to check your account balances anytime.

Need to change your address but don't have time to come to the bank? No problem, submit your address change online using our secure Change of Address Form. After we have received your request we will notify you by mail or a phone call to confirm your new address. The reasons we do this are:

  1. We want to ensure the change came from you and it is not fraudulent.
  2. We want you to know we received your request.

If you do not receive your conformation within five days please resubmit your address change.

We want to make changing your account to Home Federal Bank as easy as possible. Visit any of our locations in Kentucky or Tennessee, and our Personal Bankers will be happy to help you move your Direct Deposits and ACH withdrawals. You can also get a head start on moving your account by completing the Steps to Switch to HFB.

Customer Service Center Hours:

Monday: 8:00 am - 5:00 pm
Tuesday through Thursday: 8:00 am -4:00 pm
Friday: 8:00 am - 6:00 pm

Saturday: 9:00 am - 1:00 pm

Customer Service Center Phone Number:

Toll Free 800-354-0182
Middlesboro 606-248-1095
Harlan 606-573-7050 or 606-573-1440
New Tazewell 423-626-2030
Jacksboro 423-566-4663
Harrogate 423-869-1095

Phone Home 24 Hour Telebanking Number:

800-728-Info (4636)
606-248-Home (4663)

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